Skylex Voice Solutions-Best CRM Tools for Call Centers

If you are seeking to start your own consultation or outsource business, you should dedicate yourself to gain knowledge about latest advancements taken place in the contact center industries. Specifically, call center enthusiasts and job seekers should compulsorily stay aware of advanced emotion detection devices of Skylex Company, which operate on LVA technology.

Since the introduction and installation of this system into worldwide contact centers or outsourced organizations, owners and managers have obtained massive success in terms of loyal customers and smooth workflow as well as operational management. Here, you will found a detailed study of different ways in which the Skylex devices have performed their functions as efficient customer management tools for commercial level organizations.  

System’s Mechanism

Primary mechanism of this exclusive emotional analysis system is to identify the complete emotional signature of human beings during the call process. The technology incorporated in this system is different from traditional vocal analysis techniques, as it allows the system to identify and detect human feelings based on 100 different parameters. Thus, voice solutions offered by Skylex Company easily detect different emotions, like anger, uncertainty, happiness and others during both ongoing and recorded communication takes place with employees or agents.

Software Solutions Role as CRM Tools

Software solutions provided by the well-known Skylex Company play roles of CRM Tools in different ways, which we have mentioned here.

Decrease in Switching of Customers

With the help of voice detection itself, managers of call centers have succeeded to put their best possible efforts to achieve customer satisfaction to a huge level and in turn significant reduction in their switching to any other brand. In fact, Skylex systems are the best means to detect response of customers and in turn to guide senior officials of the requirement of customer retention programs on regular basis.

Marketing Activities Made Easy

Innovative vocal analysis systems offered by the call center companies have allowed sales executives to perform every type of online or telemarketing activity, like up-sale, cross-sale, telesales, cold calling and consultation in efficient way as possible. Simultaneously, as the software displays results in both recorded and ongoing modes, supervisors can track the level of communication, emotional stability and overall performance of salespeople or employees of the commercial unit.

“Skylex software solutions are major contributors towards administrative and commercial efficiency enhancement.”